Free shipping on all orders over $100

Shipping

We are currently taking pre-orders on all items storewide. 
As always, we welcome you to email us at any time with any enquiries you may have regarding your order or the ordering process. We always endeavour to get back to you within 24 hours!

Returns
All sales are final and we do not refund for incorrect choice. If the item does not fit well, we are happy to exchange for your new size. There is strictly no exchange on any underwear.In the unlikely situation that there is a fault with your garment, refunds are granted.

Exchanges
We only exchange items if they are faulty or if it is a gift that has been purchased in the wrong size. However, this does not include underwear. All emails regarding exchange should be directed to info@katerinanis.com

Shipping
All items shipping within Australia use Regular Australian post - Up to 5 working days transit.
All items shipping internationally use a Regular worldwide post - Up to 14 working days transit.
You will be responsible for paying for your own shipping costs if returning your item. Shipping costs are non-refundable. Should you need a refund, the cost of return shipping will be deducted from your refund. 
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance in the unlikely event of missing post. Please email us for further information at info@katerinanis.com

Pre-order items
These are items that have not yet arrived to our headquarters but are on the way and are available for you to purchase now OR orders that are being made for you and will usually take up to 2 weeks turn around (from moment of placing order to moment it arrives at your door)
We will post the item(s) to you as soon as it arrives and we will advise you of the estimated delivery date.

Privacy statement
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and   operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.